Frequently Asked Questions

General

When is the Good Food & Wine Show?

Friday 31 May to Sunday 2 June, 2019

Where is the Good Food & Wine Show held?

Melbourne Convention & Exhibition Centre, 2 Convention Centre Place, South Wharf (opposite Crown Casino).

What are the show opening hours?

The Melbourne event is open:

  • Friday 10am – 6pm
  • Saturday 10am – 6pm
  • Sunday 10am – 5pm

How do I get to the venue?

To find the easiest way to get to the venue please head to our visit page.

Are wheelchairs available at the venue?

Yes, we have a limited number of wheel chairs that can be loaned to you for the day on a first come first serve basis. You can book a wheel chair by calling +613 9235 8000 or completing and enquiry form. We also have a wider wheel chair if required.

Is there a cloak room?

There are no cloak room facilities in the show unless you are a VIP ticket holder. VIP ticket holders have a cloak room within the VIP lounge.

The Melbourne Convention & Exhibition Centre does have cloak room facilities within the venue (although not within the show). The Cloak Room is located near the Melbourne Convention Centre Customer Service desk. Please check with our Customer Service staff upon arrival as additional cloak rooms may be in operation for specific events. They won’t hold your items overnight, so you must pick them up before the facility closes.

Where can I find a particular product or exhibitor at the Show?

Check back closer to the show to find the full exhibitor list.

Will I be able to drop my shopping off at the car and then come back to the show?

Yes – grab a stamp as a pass-out and will be able to re-enter the event during the session.

Do I need to purchase a tasting glass?

Not all exhibitors will have sample cups available for you to utilise when tasting; we recommend purchasing a tasting glass at the merchandise stands on arrival or with the purchase of your ticket online if you would like to sample beverages.

What food and drinks are served in the VIP lounge?

All the details of what will be included in the lounge will be on the VIP Lounge and VIP tickets page closer to the show.

Tickets

Where can I purchase tickets to the Good Food & Wine Show?

Tickets are available to purchase online and at the door when the show is open. See the buy tickets button to grab your tickets online. To see more information around the tickets see here.

Are concession tickets available?

Concession tickets are available at the show on presentation of your concession card.

I can’t find the tickets I purchased in my inbox, can you resend?

If you head here you can request your ticket to be re-sent to the email on your original ticket order. You can also ask the ticketing team at the show to find your ticket via your email address.

My ticket says it is unregistered, what does this mean?

An unregistered ticket means that there is no name or contact details attached to that ticket. You will still be allowed entry into the show, however you won’t be able enter the competitions around the show, or sign up to mailing lists with exhibitors by scanning your ticket – as there won’t be any details against your ticket.

Are children free?

Children 6 and under are free, and children 7 to 17 (inclusive) are required to purchase a ticket. Please note that all children under the age of 18 are required to be accompanied by a responsible adult at all times during the show.

For all the ticket prices, please see the Tickets page here.

Can I bring my children to the show?

Children are allowed at the show, however anyone under the age of 18 will need to be under the supervision of a parent or guardian at all times. There are also areas of the show which are over 18 only, this includes certain masterclasses.

Can the tickets be scanned at the door from my phone?

Yes; please have the email with the tickets open on your phone ready for scanning at the door.

Can I buy tickets at the door?

Yes, tickets will be available for purchase at the door. Click here for prices. We recommend purchasing masterclass, VIP Lounge and additional show experiences prior to arrival as these regularly sell out.

Where can I pick up my pre-paid glass or merchandise?

There will be merchandise points within the show and on the concourse before entering the show. Have your merchandise ticket ready to scan, and you will be able to pick up your item.

I have purchased my entry ticket, how can I purchase additional masterclasses?

You can add additional masterclasses to your show ticket by heading to this page. 

I’ve purchased a masterclass, do I need to purchase an entry ticket if I am only attending the class?

The masterclasses and show experiences only available to visitors who have purchased a General Admission or VIP ticket. You must have purchased entry to the Show to access these experiences.

Can my child come into the masterclass with me?

Most masterclasses with alcohol present are over 18 only, you will not be allowed to bring your child into these areas.

How do I book a ticket to the theatre?

The theatre seats are on a first come, first served basis and entry is free. Timetables for the theatre are available on the Princess Cruises Theatre page.

Can I swap my tickets for another day?

Please contact our ticketing agency, Lup, if you want to swap your tickets for another day. There may be charges if the day you are swapping to is priced higher than the day you purchased, and VIP tickets may not be able to be swapped if the day is sold out.

Can I swap names on my ticket/give my ticket to someone else?

Tickets are transferable. It is not mandatory to change the name on the ticket if you wish to pass it onto a family member or friend, however we recommend you re-register your ticket to ensure you are able to enter competitions at the show with your ticket.  Contact Lup, our ticketing agency, to change the name on your ticket.

Are companion cards accepted?

Yes, we accept companion cards. Please present them to the ticketing box before entering the show to receive your complimentary ticket.

I’m in the hospitality industry. Do I receive free tickets?

The Good Food & Wine Show is a consumer, ticketed event; there are no free tickets for industry staff.

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