Frequently Asked Questions

COVID-19

COVID-19 safe event plan

KEEPING YOU SAFE AT THE GOOD FOOD AND WINE SHOW

It’s important to us that both exhibitors and visitors alike feel comfortable in attending the Good Food and Wine Show.  We have been working hard to ensure we can hold our event with several measures to keep our attendees safe and secure.  Working together with our venue, the government, and the events industry, we have introduced a series of important operational changes as part of our new Safer Plan, a guide to delivering our events in the current situation. The key elements are outlined below.

Physical Distancing 

Social distancing will be managed in line with the latest government advice. This will be based upon Government social distancing guidance.  We will continue to monitor this and will keep our communications up to date in the lead up to the event.
A new crowd management protocol will be put in place to ensure all areas of the venue are safe, in line with the latest government guidance.

Specialist social distance marshals will assist with the management of visitor flow.

 

Visitor Arrival 

Temperature check will be a condition of visitor entry. Any person displaying a high temperature (and potentially the party they are with) will not be granted access to the venue.  If you feel unwell, please do not attend the event.

Advance ticket registrations: All visitors will need to register for their ticket in advance.  This will enable us to minimise queuing and contact on arrival through the use of enhanced technology scanners which will facilitate seamless and contactless access upon entry and exit.

The show will be open for specific session times.This will enable evenly spread attendance, minimising queuing to provide a safer and more seamless experience.

Track and Trace: All visitors and exhibitors will be scanned in and out of the event, and contact details will be kept securely for 21 days to support contact tracing in line with government and local authority guidance.

 

Floorplan

Managed exhibitor numbers to optimise exhibitor to visitor ratio.
Clear signage and controlled visitor traffic will help everyone keep a safe distance.
Wider aisles to enable social distance and to enhance the visitor experience.

 

Cleaning and Hygiene

Enhanced overnight cleaning: the venue will be fully cleaned regularly and electrostatic equipment (fogging) will be used to enhance the overnight cleaning regime of enclosed spaces.

An enhanced cleaning regime during show open periods and in the break between sessions, with extra attention given to high-frequency touch points such as toilets, door handles and hand-rails.

Food and beverage retail services will be provided in line with the latest government guidance.

 

Personal Hygiene

Hand sanitisers will be provided throughout the Show.

Hygiene reminders to regularly wash hands, and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue.

Face coverings are not mandatory but advised, in line with government guidance and should be supplied by the attendee.

Safer Payments: contactless payments will be encouraged throughout via card or phone, with an email receipt wherever possible.

 

Communication 

The show website, social media and emails will supply exhibitors and visitors with the most up to date information regarding health guidelines in place at the show.

Exhibitor manual will include specific details of what our exhibitors need to execute for the enhanced safety and hygiene measures.

Event signage will be displayed prominently regarding recommended guidelines eg. Social distancing and personal hygiene.

Public address during the show regarding physical distance and the importance of handwashing and sanitising hands.

 

Please note the above information is subject to change as the situation and government advice develops so please ensure you take note of changes announced in our emails.

General

When is the Good Food & Wine Show?

Friday 19 to Sunday 21 November, 2021

Where is the Good Food & Wine Show held?

Melbourne Convention & Exhibition Centre, 2 Convention Centre Place, South Wharf (opposite Crown Casino).

What are the show opening hours?

The Melbourne event is open:

Friday 19 November
Morning Session: 9:30AM – 2:00PM
Afternoon Session: 3:00PM – 8:00PM

Saturday 20 November
Morning Session: 9:30AM – 2:00PM
Afternoon Session: 3:00PM – 7:00PM

Sunday 21 November
All Day Session: 10:00AM – 5:00PM

How do I get to the venue?

To find the easiest way to get to the venue please head to our visit page.

Are wheelchairs available at the venue?

Yes, we have a limited number of wheel chairs that can be loaned to you for the day on a first come first serve basis. You can book a wheel chair by calling +613 9235 8000 or completing and enquiry form. We also have a wider wheel chair if required.

Is there a cloak room?

There are no cloak room facilities in the show unless you are a VIP ticket holder. VIP ticket holders have a cloak room within the VIP lounge.

The Melbourne Convention & Exhibition Centre does have cloak room facilities within the venue (although not within the show). The Cloak Room is located near the Melbourne Convention Centre Customer Service desk. Please check with our Customer Service staff upon arrival as additional cloak rooms may be in operation for specific events. They won’t hold your items overnight, so you must pick them up before the facility closes.

Where can I find a particular product or exhibitor at the Show?

Check back closer to the show to find the full exhibitor list.

Will I be able to drop my shopping off at the car and then come back to the show?

Yes – grab a stamp as a pass-out and will be able to re-enter the event during the session.

Do I need to purchase a tasting glass?

Not all exhibitors will have sample cups available for you to utilise when tasting; we recommend purchasing a tasting glass at the merchandise stands on arrival or with the purchase of your ticket online if you would like to sample beverages.

What food and drinks are served in the VIP lounge?

All the details of what will be included in the lounge will be on the VIP Lounge and VIP tickets page closer to the show.

Tickets

Where can I purchase tickets to the Good Food & Wine Show?

Tickets are available to purchase online and at the door when the show is open. See the buy tickets button to grab your tickets online. To see more information around the tickets see here.

Are concession tickets available?

Concession tickets are available at the show on presentation of your concession card.

I can’t find the tickets I purchased in my inbox, can you resend?

If you head here you can request your ticket to be re-sent to the email on your original ticket order. You can also ask the ticketing team at the show to find your ticket via your email address.

My ticket says it is unregistered, what does this mean?

An unregistered ticket means that there is no name or contact details attached to that ticket. You will still be allowed entry into the show, however you won’t be able enter the competitions around the show, or sign up to mailing lists with exhibitors by scanning your ticket – as there won’t be any details against your ticket.

Are children free?

Children 6 and under are free, and children 7 to 17 (inclusive) are required to purchase a ticket. Please note that all children under the age of 18 are required to be accompanied by a responsible adult at all times during the show.

For all the ticket prices, please see the Tickets page here.

Can I bring my children to the show?

Children are allowed at the show, however anyone under the age of 18 will need to be under the supervision of a parent or guardian at all times. There are also areas of the show which are over 18 only, this includes certain masterclasses.

Can the tickets be scanned at the door from my phone?

Yes; please have the email with the tickets open on your phone ready for scanning at the door.

Can I buy tickets at the door?

Yes, tickets will be available for purchase at the door. Click here for prices. We recommend purchasing masterclass, VIP Lounge and additional show experiences prior to arrival as these regularly sell out.

Where can I pick up my pre-paid glass or merchandise?

There will be merchandise points within the show and on the concourse before entering the show. Have your merchandise ticket ready to scan, and you will be able to pick up your item.

I have purchased my entry ticket, how can I purchase additional masterclasses?

You can add additional masterclasses to your show ticket by heading to this page. 

I’ve purchased a masterclass, do I need to purchase an entry ticket if I am only attending the class?

The masterclasses and show experiences only available to visitors who have purchased a General Admission or VIP ticket. You must have purchased entry to the Show to access these experiences.

Can my child come into the masterclass with me?

Most masterclasses with alcohol present are over 18 only, you will not be allowed to bring your child into these areas.

How do I book a ticket to the Good Food Theatre?

The theatre seats are on a first come, first served basis and entry is free. Timetables for the theatre are available on the Good Food Theatre page.

Can I swap my tickets for another day?

Please contact our ticketing agency – tickets@lup.com.au if you want to swap your tickets for another day. There may be charges if the day you are swapping to is priced higher than the day you purchased, and VIP tickets may not be able to be swapped if the day is sold out.

Can I swap names on my ticket/give my ticket to someone else?

Tickets are transferable. It is not mandatory to change the name on the ticket if you wish to pass it onto a family member or friend, however we recommend you re-register your ticket to ensure you are able to enter competitions at the show with your ticket. Contact tickets@lup.com.au , to change the name on your ticket.

Are companion cards accepted?

Yes, we accept companion cards. Please present them to the ticketing box before entering the show to receive your complimentary ticket.

I’m in the hospitality industry. Do I receive free tickets?

The Good Food & Wine Show is a consumer, ticketed event; there are no free tickets for industry staff.

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