Frequently Asked Questions

COVID-19

COVID-19 safe event plan

KEEPING YOU SAFE AT THE GOOD FOOD AND WINE SHOW

It’s important to us that both exhibitors and visitors alike feel comfortable in attending the Good Food and Wine Show.  We have been working hard to ensure we can hold our event with several measures to keep our attendees safe and secure.  Working together with our venue, the government, and the events industry, we have introduced a series of important operational changes as part of our new Safer Plan, a guide to delivering our events in the current situation. The key elements are outlined below.

Physical Distancing 

Social distancing will be managed in line with the latest government advice. This will be based upon Government social distancing guidance.  We will continue to monitor this and will keep our communications up to date in the lead up to the event.
A new crowd management protocol will be put in place to ensure all areas of the venue are safe, in line with the latest government guidance.

Specialist social distance marshals will assist with the management of visitor flow.

 

Visitor Arrival 

Advance ticket registrations: All visitors will need to register for their ticket in advance.  This will enable us to minimise queuing and contact on arrival through the use of enhanced technology scanners which will facilitate seamless and contactless access upon entry and exit.

Track and Trace: All visitors and exhibitors will be scanned in and out of the event, and contact details will be kept securely for 21 days to support contact tracing in line with government and local authority guidance.

If you feel unwell, please do not attend the event.

Floorplan

Managed exhibitor numbers to optimise exhibitor to visitor ratio.
Clear signage and controlled visitor traffic will help everyone keep a safe distance.
Wider aisles to enable social distance and to enhance the visitor experience.

 

Cleaning and Hygiene

Enhanced overnight cleaning: the venue will be fully cleaned regularly and electrostatic equipment (fogging) will be used to enhance the overnight cleaning regime of enclosed spaces.

An enhanced cleaning regime during show open periods and in the break between sessions, with extra attention given to high-frequency touch points such as toilets, door handles and hand-rails.

Food and beverage retail services will be provided in line with the latest government guidance.

 

Personal Hygiene

Hand sanitisers will be provided throughout the Show.

Hygiene reminders to regularly wash hands, and refrain from personal greetings (a handshake or a hug) will be in place throughout the venue.

Face coverings are not mandatory but advised, in line with government guidance and should be supplied by the attendee.

Safer Payments: contactless payments will be encouraged throughout via card or phone, with an email receipt wherever possible.

 

Communication 

The show website, social media and emails will supply exhibitors and visitors with the most up to date information regarding health guidelines in place at the show.

Exhibitor manual will include specific details of what our exhibitors need to execute for the enhanced safety and hygiene measures.

Event signage will be displayed prominently regarding recommended guidelines eg. Social distancing and personal hygiene.

Public address during the show regarding physical distance and the importance of handwashing and sanitising hands.

 

Please note the above information is subject to change as the situation and government advice develops so please ensure you take note of changes announced in our emails.

What happens if the show is cancelled or postponed due to COVID-19?

In the event of a postponement, all ticket holders will have the choice to retain their tickets and attend the new dates, however we understand this might not work for all so ticketholders may also opt for a refund. Refunds are processed through our ticket provider Lup, less an external admin refund fee of $1.15 per ticket and a merchant fee of $0.35 per transaction.

In the event of a cancellation, all ticketholders will receive a full refund.

General

When is the Good Food & Wine Show?

Friday 21 October to Sunday 23 October, 2022

Where is the Good Food & Wine Show held?

Brisbane Convention & Exhibition Centre, Merivale St & Glenelg Street, South Brisbane QLD 4101

What are the show opening hours?

The Brisbane event is open:

Friday 22 October
9:00AM – 5:00PM

Saturday 23 October
9:00AM – 5:00PM

Sunday 24 October
9:00AM – 5:00PM

How do I get to the venue?

To find the easiest way to get to the venue please head to our visit page.

Is there a cloak room?

There are no cloak room facilities in the show unless you are a VIP ticket holder. VIP ticket holders have a cloak room within the VIP lounge.

Do I need to purchase a tasting glass?

Not all exhibitors will have sample cups available for you to utilise when tasting; we recommend purchasing a tasting glass at the merchandise stands on arrival or with the purchase of your ticket online if you would like to sample beverages.

Will I be able to drop my shopping off at the car and then come back to the show?

Yes – grab a stamp as a pass-out and you will be able to re-enter the event during the session.

What food and drinks are served in the VIP lounge?

Check out all the details of the VIP Lounge here.

Where can I find a particular product or exhibitor at the Show?

Check out the list of producers at the Brisbane Good Food & Wine Show here.

Tickets

Where can I purchase tickets to the Good Food & Wine Show?

Tickets are available to purchase online and at the door when the show is open. Tickets can be purchased here.

Can the tickets be scanned at the door from my phone?

Yes; please have the email with the tickets open on your phone ready for scanning at the door.

Can I buy tickets at the door?

Yes, tickets will be available for purchase at the door. Click here for prices. We recommend purchasing masterclass, VIP Lounge and additional show experiences prior to arrival as these regularly sell out.

Where can I pick up my pre-paid glass or merchandise?

There will be merchandise points within the show and on the concourse before entering the show. Have your merchandise ticket ready to scan, and you will be able to pick up your item.

My ticket says it is unregistered, what does this mean?

An unregistered ticket means that there is no name or contact details attached to that ticket. You will still be allowed entry into the show, however you won’t be able enter the competitions around the show, or sign up to mailing lists with exhibitors by scanning your ticket – as there won’t be any details against your ticket.

I have purchased my entry ticket, how can I purchase additional masterclasses?

You can add additional masterclasses to your show ticket by heading to this page.

I’ve purchased a masterclass, do I need to purchase an entry ticket if I am only attending the class?

The masterclasses and show experiences only available to visitors who have purchased a General Admission or VIP ticket. You must have purchased entry to the Show to access these experiences. Tickets to the show can be purchased here.

Can I swap names on my ticket/give my ticket to someone else?

Tickets are transferable. It is not mandatory to change the name on the ticket if you wish to pass it onto a family member or friend, however we recommend you re-register your ticket to ensure you are able to enter competitions at the show with your ticket.  Contact Lup, our ticketing agency, to change the name on your ticket.

Can I swap my tickets for another day?

Please contact our ticketing agency, Lup, if you want to swap your tickets for another day. There may be charges if the day you are swapping to is priced higher than the day you purchased, and VIP tickets may not be able to be swapped if the day is sold out.

Can I bring my children to the show?

Children are allowed at the show, however anyone under the age of 18 will need to be under the supervision of a parent or guardian at all times. There are also areas of the show which are over 18 only, this includes certain masterclasses.

Can my child come into the masterclass with me?

Most masterclasses with alcohol present are over 18 only, you will not be allowed to bring your child into these areas.

Are children free?

Children 6 and under are free, and children 7 to 17 (inclusive) are required to purchase a ticket. Please note that all children under the age of 18 are required to be accompanied by a responsible adult at all times during the show.

For all the ticket prices, please see the Tickets page here.

Are companion cards accepted?

Yes, we accept companion cards. Please present them to the ticketing box before entering the show to receive your complimentary ticket.

I’m in the hospitality industry. Do I receive free tickets?

The Good Food & Wine Show is a consumer, ticketed event; there are no free tickets for industry staff.